Last updated: January 2026
Your privacy matters to us. This policy explains what information we collect, how we use it, and how we protect it. We believe in being transparent about our practices so you can make informed decisions.
We built HostelBook to help you manage your hostel business, not to mine your data. We do not sell your information, we do not share it with advertisers, and we do not use it for anything other than providing you with a great service.
Account Information: When you sign up, we collect your name, email address, and hostel name. This is the basic information we need to create your account and provide our services.
Business Data: You'll enter information about your students, rooms, invoices, expenses, and other business operations. This data belongs to you and is stored securely in your account.
Usage Information: We collect basic usage data like when you log in, which features you use, and how you interact with the platform. This helps us improve the service and fix bugs.
Technical Data: Like most websites, we collect your IP address, browser type, and device information. This helps us provide technical support and ensure security.
We use your information to provide, maintain, and improve HostelBook. This includes processing your requests, storing your data securely, and making sure the platform works as expected.
We may send you important updates about your account, service changes, or security alerts. These are essential communications, not marketing emails. You can't opt out of these, but we keep them to a minimum.
We analyze usage patterns in aggregate to understand how people use HostelBook. This helps us build better features. We never look at your individual data for this purpose, and we never share individual data with third parties.
If you contact support, we'll use your information to help resolve your issue. We keep support conversations to improve our service quality.
Security is a top priority. We use industry-standard encryption to protect your data both in transit and at rest. Your passwords are hashed using secure algorithms, and we never store them in plain text.
We regularly back up your data to prevent loss. Our servers are hosted in secure data centers with physical and digital security measures. We monitor our systems continuously for suspicious activity.
Our team has access to systems only on a need-to-know basis. We use strong authentication, audit logs, and regular security training to ensure your data stays safe.
While we do our best to protect your data, no system is 100% secure. If we discover a security breach that affects you, we'll notify you immediately and take steps to address it.
We don't sell your data. Period. We don't rent it, share it with advertisers, or use it to build profiles for marketing purposes. Your business data is yours, and we treat it that way.
We work with trusted service providers who help us run HostelBook, like hosting providers and payment processors. These companies are bound by strict agreements to protect your data and can only use it to provide services to us.
We may share information if required by law, such as responding to a court order or legal request. We'll always try to notify you first unless legally prohibited.
If we're involved in a merger, acquisition, or sale of assets, your information may be transferred. We'll notify you of any such change and ensure your data remains protected under these same privacy standards.
Access Your Data: You can view, edit, or delete your data at any time through your account settings. You have full control over the information you store in HostelBook.
Export Your Data: You can export all your data in a standard format whenever you want. We believe you should be able to take your data with you if you decide to leave.
Delete Your Account: You can delete your account at any time. When you do, we will delete your personal information and business data. We keep backups for a short period in case you change your mind, then permanently delete everything.
Opt Out of Communications: You can unsubscribe from marketing emails (though we rarely send them). You will still receive important account and security notifications.
We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how you use HostelBook. These are essential for the platform to function properly.
We do not use tracking cookies for advertising. We do not work with third-party ad networks or data brokers. The cookies we use are for functionality and security, not for building marketing profiles.
You can control cookies through your browser settings, but disabling them may affect how HostelBook works. Some features may not function properly without cookies enabled.
HostelBook is designed for business use by adults. We do not knowingly collect information from children under 18. If you are a parent or guardian and believe your child has provided us with information, please contact us and we will delete it immediately.
Your data may be stored and processed in countries other than your own. We ensure that any international transfers comply with applicable data protection laws and that your data receives the same level of protection.
We may update this privacy policy from time to time as our practices evolve or as laws change. When we make significant changes, we'll notify you by email or through a notice in the platform.
The "Last updated" date at the top of this page shows when we last revised the policy. We encourage you to review this page periodically to stay informed about how we protect your information.
Questions about privacy? Want to exercise your rights? Need to report a concern? We're here to help.
Reach out through our support system or contact us directly. We take privacy seriously and will respond to your inquiries promptly and thoroughly.